Contact us

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Any questions, queries, problems or if you fancy a good old fashioned chat?  Feel free to send us a message below or email and we will get back to you as quick as possible.

Please email all press enquires to Lauren at


We are currently receiving a high volume of emails and we aim to reply to all queries within 1-3 days.

To reduce your waiting time we have answered some of our most frequently asked questions below:

Q) I received a shipped notification but i haven't received my order?

A) We aim to ship all orders placed before 12pm the same day and your order page is updated with your tracking info once it has been shipped. Royal Mail currently have good service levels however they are seeing delays in some areas due to the increase in demand and DPD are currently still maintaining their next day service for the majority of orders. If you are expecting your parcel, please allow an additional 1-3 days before making contact.

Q) I ordered a cushion from Betty's Home but it hasn't arrived?

A) Betty's Home products are shipped directly from the Betty's Home HQ in Poland. The cushions are handmade and take up to 7 days to make and we suggest an additional 7 days for the cushions to make their way to you. Due to the current situation some couriers are seeing delays in some areas and so it is possible the shipping time could be slightly longer. Your order page will be update with tracking once your order has shipped.If the above isn't relevant and would still like a bit of help, feel free to send a quick email to and we will get back to you as soon as possible.

Thanks guys x

Company info:

THE BEBE HIVE LTD - Company number: 10885100

VAT number: 280 0884 03